How do I engage and entertain my patients during four-hour dialysis treatment?
About the client
Dialysis Centre Beverwijk is part of the Nephrocare cooperation; it services patients with dialysis and nephrological care and faced the challenge of making the patient experience as pleasant as possible.
The challenge
Patients spend four hours, on average, at a time during their dialysis and the centre struggled with constantly having to reconfigure television set settings after use and reconnecting universal remote controls without any help from the tools’ providers.
The Dialysis Centre Beverwijk reached out to Brightfish to help come up with a state-of-the-art entertainment and information solution provided by an organisation known for its quick support and customer-centric focus.
I’m very glad that patients can do everything with their iPads, but can’t make any lasting changes to the configuration. Previously I would spend several hours a time to reconfigure television systems after patients left the centre.
Miriam Riksman, Office Manager Dialysis Centre Beverwijk
The solution
Our Patient Engagement solutions increase patients’ well-being while improving efficiency & effectiveness for both the patient and the care provider. In addition, they provide a superior experience during their dialysis by providing patients with a personal distraction through entertainment and additional background information. In short, making the best possible patient experience a reality.
Our Patient Engagement solutions offer a fully managed iPad, an all-inclusive lease, consisting of:
- Managed iPads with the patient application.
- A fully integrated Mobile Device Management solution (Jamf)
- New bedside, wall-mounted iPads
- Specific iPad mounts allowing former HIMAD bedside placements to be reused
The following modules were included in the app:
- Patient entertainment including live TV, hospital broadcasting and games
- Ward-specific Information
- Room automation (lights, temperature, blinds, door)
- Internet access, video calling and notification system
- Integrated meal ordering, with connectivity to the hospital ordering systems
- Secure connectivity to hospital EHR and hospital information systems
To improve the patient experience even more, we also included:
- Screen protection – to prevent reflection of light in the room
- Cardboard iPad holders that meant patients could use iPads hands-free, out of bed
- A caching server to minimise data consumption per iPad over the internet with updates of iOS and the apps installed
- Silicone covers (in the house style colour of the hospital) and patient headsets
LOGEX Patient Engagement products are handy and simple to use. Patients intuitively know how the system works and my staff can easily get in touch with the support desk to discuss any questions or requests.
Miriam Riksman, Office Manager Dialysis Centre Beverwijk
The impact
Based on our quarterly quality reports, it has become clear that Dialysis Centre Beverwijk appreciates the service levels granted and is being cheered on by its patients for having an entertainment and information system that works as intended and gets the pain out of waiting. This way, it has achieved the objectives set out in the purchase process. Perhaps even more impactful is the feedback that the total patient experience is continuously improving, and staff feels unburdened. The next step with the Centre is to introduce this proven concept to other centres within the Nephrocare group.
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